This summer I have been lucky enough to travel. I love to travel and thoroughly enjoy reaching my destination. However, I hate to fly. Domestic travel as most know is an absolutely miserable experience. Airlines, never known for outstanding customer service, have since 9/11 made flying a uniformly bad experience. Planes are fully booked, often dirty, and food absent. Airlines also nickle and dime customers to death: $2 for head phones, $25 for checked bags, $100 for an unaccompanied minor, $40 for the bulk head seat etc. Fees on top of fees ad to the cost of travel. None of this is new. Ask virtually anyone and they will have a miserable travel related story. Ask someone who uses a wheelchair and the stories become worse--much worse. Airlines have an institutional bias against people with a disability. This ingrained bias, bigotry really, has not changed in thirty years. What has changed is the law. The Air Carrier Access Act is firmly on the the side of people with a disability. No longer can I be banned from flying for no other reason than the fact I use a wheelchair. This does not in any way mean I am welcome or treated equally by airline employees. Indeed, I am routinely perceived as a "problem"--extra work for employees. And truth be told it does require more work to get me on a plane-not much but in an industry were time is limited and profit margins narrow I am perceived as a problem. When I fly I assume problems will abound. I am rarely if ever have a routine experience.
Aside from being perceived as extra labor, airlines I suspect resent giving passengers with disabilities "special" treatment. Special for me involves getting the bulkhead seat--never easy given the fact these seats are sold to any passenger willing to fork over $40 for a few extra inches of leg room. Special also means I am the first person on the plane and the very last person off the plane. I do mean last as in the very last passenger off the plane. Every time I fly I get to see the flight crew depart and cleaning crew come aboard while I wait for "trained personnel" to help me onto what the airlines call a straight back. This is a very narrow wheelchair that fits in the aisle of the plane. More often than not the trained personnel have no idea what they are doing. Each time I flew this summer multiple FAA regulations were violated assisting me off the plane. Waits for the trained personnel are common. I often get to sit on an empty plane waiting. Forget about making connecting flights in a reasonable amount of time. The special treatment I receive adds hours of time to my travel experience. Airlines do not care one iota. What is very clear is that my existence is of the lowest priority. First on last off--too bad. Cope with it. We will help you when we have assisted every other passenger--and I do mean every other passenger.
I am lumped by airlines into a group of special people. Children, elderly, and pets. Don't believe me? Check out any airline website. I am deemed a "passenger with special needs". If I have learned one thing in life it is that we Americans loath so called special people. We firmly adhere to a mythical sense that all people are equal. Those that are given special consideration are disliked. Being special is UnAmerican! This message is not subtle but overt. It extends well beyond air travel. At board of education meetings i have heard again and again why is so much money spent on special education. Regular kids suffer I am told. Need a lift on the bus? Why not just pay a taxi to take the child to school? Think of how much money we will save.
The thoughts above were prompted by an article in of all places the sports section of the NY Post. A tabloid not exactly known for quality. The article in question, Even TSA Employees are Scamming, by Phil Mushnick was published September 11. Mushnick was outraged that a TSA employee at Newark airport was willing to take passengers off the security line and directly to the front of the line. This was accomplished by sitting in a wheelchair. You see at most airports people with a disability do not wait on security lines. There is a special lane for people with disabilities. It is one of those rare instances using a wheelchair is an advantage. While I enjoy this advantage, especially when security lines are long, I think it is wrong. I should wait in line like everyone else. If I were standing in line I would be resentful of such special treatment. And this is the problem with special. I am not equal. So called special accommodations only lead to unequal treatment. Special buses, resource rooms in schools, handicapped seating--none of this fosters equality but instead segregation in a socially accepted form.
I will confess I have never seen the scam Mushnick described taking place at Newark. I would like to think I would make a complaint but upsetting the routine at airports is a very bad idea. Subservience is required when Americans travel. Humiliation rituals abound such as passing through security and passengers are expected to do as they are told by airline personnel. Rigid control is expected. Within these larger cultural parameters there is no place for me. I am dubbed special--a categorization that is inherently problematic and unequal. It also reminds me of Kermit the Frog--one of my sons favorite characters on television when he was a little boy--who maintained it is not easy being green. I can only concur with this assessment.